Twilio is the communications backbone of massive, bleeding edge applications in a multitude of industries. Twilio’s customer base reads like an all star list of tech stocks: Uber, Lyft, Doordash, Stripe, AirBnB, Deliveroo, Box, VMWare, Dell, Salesforce, Yelp, Twich, Twitter, EMC, SurveyMonkey, eBay, InstaCart… the list goes on and on and on.
Twilio allows software developers to quickly and easily integrate communications features into their applications. It wasn’t that long ago that if you wanted to write the ability to make and receive phone calls into your application, you’d need to invest millions of dollars into infrastructure, equipment and developers before you placed the first call. Twilio has cut through all the red tape with cutting edge APIs. By charging fractions of a penny per minute for usage (not for a number of phones, users, lines, or concurrent calls), Twilio has been able to crush the enormous barrier to entry that would typically prevent developers from building phone service into their applications.
Twilio also has features that allow non-developers to build custom call flows in a product called Twilio Studio. PBX integrates directly with Twilio Studio, allowing you to create pre-call announcements and IVRs (press one for sales, press two for service, etc).
