We all could use some help sometimes. PBX helps organizations by allowing others to coach callers in a couple of ways. The first way is by optionally recording both inbound and outbound calls to/from your PBX endpoint phone numbers.*
Once recorded, share recordings with your team via SMS, email or by copying the URL of the audio file.
With a little planning, you can also coach live calls. First, create an outbound conference call in the admin console.
Once the call is live, click the whispering figure icon next to the conference participant you want to coach. PBX will call your phone and connect you to the conference when you answer. You will be able to hear everyone but only the participant you’re coaching will hear you.
*Recording (or using the recordings of) private telephone conversations without the informed consent of all parties may be a crime in your jurisdiction. If your business requires compliance with privacy laws like GDPR or HIPAA, consult an expert so you don’t break the law.